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FIGURON is an Art & Furniture Brand established by Alexander Zhukovsky. Our departments FIGURON Design Studio and FIGURON Manufacturing are two ways to make our daily life more comfortable and to bring design experience closer to people all around the globe.

© 2019 Figuron.      San Diego, CA, USA.      All rights reserved.        info@figuron.com

FAQ

General

What is Figuron?

 

Figuron is both a design studio and furniture brand. We develop unique designs both as mass products and as exclusive objects of art.

Why should I register as a Figuron Member?

We want to know our customers to make our services better. Registration lets us know which products are most interesting to you.

Where is FIGURON from?

 

Figuron Design Studio was founded by designer Alexander Zhukovsky. Today, our international team works in two studios based in San Diego, California and Warsaw, Poland.

What is Figuron Members?

Figuron Membership allows you to download our press and materials for interior designers.

Why should I choose FIGURON?

We create a unique and original design. However, we customise most of our products to accommodate customer needs. Figuron solves the contradiction between mass and exclusive objects. Our mass manufactured furniture pieces are always unique. This approach makes our relationships with customers more flexible and comfortable for a long time. 

What means FIGURON'S name? 

 

Our name comes from the word "FIGURE": "FIGURE OUT", "FIGURE IN", "FIGURE ON", etc.. The Figuron objects are titled as a 'figures'.

 

Figuron's comprehensive design philosophy is reflected on the ABOUT page.

Figuron products

How good is the quality of FIGURON Designs?

We design our pieces down to the finest detail. Our product development team obsesses over materials and finishes to make high-quality products you’ll want to hold on to for a very long time. Our products are tested and adhere to many different global and local quality standards. Get in touch with us about questions on specific products.

How I can customize Figuron's furniture pieces if I'm a contract customer?

Most of our products can be customized according to the wishes and needs of the contract customer. It depends on the quantity of ordered products, among other conditions. For more information about custom options for contract customers see "General Information" under our product descriptions. 

Where are the FIGURON products made?

 

All our products are manufactured in Poland and USA. Still, we are evolving and ready to collaborate with new partners all around the globe. 

How I can customize Figuron's furniture pieces if I'm a private customer?

We develop some of our furniture pieces as modular systems. In such cases, you can make some changes to the basic kit. Moreover, you can buy some additional elements for almost every product and expand the customisation potential. For more information about custom options and element compatibility,  "General Information" under our product descriptions.

How is Figuron's furniture produced?

We work only with trusted and experienced manufacturers. We collaborate both with renowned factories and with artisans to deliver the highest quality craftsmanship in our products.

Orders & Payments

How do I place my order?

Your orders can be placed quickly and easily via our website. Just add the products you want to your cart and proceed to checkout. After providing the necessary information, you can finalize your order and look forward to receiving your new design pieces.

When will my credit card be charged?

To ensure a smooth processing of your order, your card will be charged immediately after placing the order. 

How can I pay for my order?

We currently accept most major credit cards, as well as PayPal, to make payment as secure and convenient for you as possible.

Can I change or cancel an order I just placed?

If you made a mistake during the purchasing process, or had a change of mind, the order can be modified if it has not been shipped from our warehouse. To ask about shipping status or to modify your order, please contact our Customer Team.

Shipping & Delivery

Which countries does Figuron ship to?

We currently ship to most countries in the European Union, Norway and Switzerland as well as the United States.

How much does Figuron charge for shipping?

It depends on where you live and on the type of product. See the shipping charges at checkout.

Guarantee & Returns

Does my furniture come with a guarantee?

Our products come with a 2-year guarantee starting from the day you received the product. Therefore, you should always keep your sales receipts and any delivery statements.

What can I do if a product arrived damaged?

Our aim is to provide furniture that is fully functional upon receipt and made with superior-quality craftsmanship. Once you have received your delivery, please inspect it for quality. We will return, refund or replace any item that arrives damaged. Please get in touch with our Customer Team.

What is Figurons's return policy?

We want you to be 100% satisfied with your purchase from Figuron. If you are not happy with your item, you may return your undamaged and unused Figuron purchase within 14 days. Please notice, the customer is responsible for shipping charges associated with returning a non-damaged item.

What do I need to do if I want to return a product?

Just contact us and we will make the process as easy as possible for you.

If you still have any questions, please don't hesitate to contact us.